Trust center

Gloo was founded to bring the best possible data and technology to churches, charities, and community service organizations that help people grow.  Gloo is committed to maintaining the privacy and security of your data. Below are a few frequently asked questions and our responses about our privacy practices. Further information regarding our privacy practices is set out in our Privacy Statement. 

1. What Services does Gloo provide?
   
   We offer a variety of products, services, mobile applications, and software offerings (collectively, the “Services”) that help organizations know and understand their members, prospective members, and communities; connect organizations and individuals to one another; and measure their impact as they help people on their journey towards growth. As part of providing the Services, we collect and receive information in a variety of ways, including information on our websites and applications, from our organizational customers and/or prospective customers, from individuals that use the Services as well as other third parties described below.
   
   

2. To whom does Gloo offer its Services?
   
   Gloo offers Services to organizations that support personal growth, including churches, charities, addiction recovery institutions, and community service organizations (we may refer to these organizations as Champions). We are open to all organizations whose principles align with our Services Acceptable Use Policy. We do not unlawfully discriminate against any religions, churches, or other organizations.
   
   We also offer Services to individuals who are interested in connecting with the organizations we work with. 
   
   

3. How does Gloo collect and use personal information?
   
   As we explain in our Privacy Statement, we use personal information about individuals to provide our Services. We may collect the following data:

   • When individuals visit our website or sign up for our Services, we receive data from these individuals themselves. We do not disclose this data in identifiable form with others, except at the request or direction of the individual, such as when individuals ask us to connect them with churches or other organizations who can help them or in the limited circumstances described in our Privacy Statement (e.g., to service providers).

   • When a church or other organization engages us as a service provider, we process personal information the organization provides to us on the organization’s behalf, such as to create surveys and social media outreach campaigns for those organizations at the explicit instruction of the organization.

   • We also license personal information from data providers. We use this data to provide insights and related Services to our customers. Gloo does not seek to receive names and contact information of data subjects provided by data providers. However, if a data provider were to include names or contact information, we remove this identifying information. In any event, we do not share such information in identifiable form with customers or other organizations.
     
     

4. What information does Gloo receive from and about Gloo Customers?
   
   We receive information from data partners about our customers, including contact information about individuals who work for those organizations (e.g., pastors). We use this information for market research, product development, and marketing in accordance with applicable laws as further described in our Privacy Statement.
   
   

5. Is Gloo a data broker?
   
   No. Gloo does not “sell” a consumer’s personal information to third parties as defined by applicable law and/or engage in activities that meet the definition of “data” broker. 
   
   

6. How does Gloo safeguard Gloo Services?
   
   As set out  in our Services Acceptable Use Policy, we contractually prohibit recipients of our Services from using our Services (a) for any illegal purposes, (b) to promote hate speech or incite violence, (c) to create a risk to a person’s health or safety, (d) for the advancement of political parties or election campaigns, (e) for anything malicious, fraudulent, harassing or threatening, or (f) for any covert, misleading or unfair communications, including, without limitation, any advertisements or social media campaigns that fail to identify the organization that controls or pays for the communication.
   
   

7. What does Gloo do to maintain the privacy of personal information?
   
   We may handle sensitive information, including information on faith, religion, family, health, and finances. Gloo has taken measures to mitigate privacy risks with data security and data privacy protection mechanisms including the following:

   • We limit data access within our company to those individuals who have a need to access data.

   • We implement the measures described in our Security Statement.

   • We limit the personal information that we share, as described under this Section.

   • We restrict what our customers may do with  the Services and personal information, as set forth in our terms of service, Privacy Statement, and acceptable use policy (see our answers to Questions 3 and 6).

If you have any further questions, please contact us at:  privacy@gloo.us.